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1. How can I purchase products from your store?

– To purchase products, simply click on the icons that look like a shopping basket or package. After entering your details, choose a payment method. Please note that we do not store your account or bank information on our server. All information is processed by trusted third-party services, such as PayPal, and you will receive an invoice and download link via email after a successful payment.


2. Is my personal data and payment information secure?

– Absolutely. All information is encrypted, and we do not have access to your credit or debit card information. Your payment process is handled by trusted merchant services such as PayPal, Apple Pay, Google Pay from our trusted partners in processing banking transactions. Additionally, we offer cryptocurrency payments for added security and convenience.

3. What if I’m not satisfied with the product I purchased?

– We do not offer refunds for digital products, as they are intellectual property that cannot be returned. However, we provide detailed reviews, previews, and descriptions of all products, as well as video reviews to help you make an informed decision before making a purchase. Read the offer agreement.

4. What should I do if I receive a ZIP file after purchasing a product?

– This is a standard method of distributing electronic products, and the ZIP file contains the product you purchased. To access the product, simply extract the files using an archiving program or the built-in tools on your operating system.

5. How do I know if a product is compatible with my software?

– Before purchasing a product, ensure that it is compatible with your specific software. For example, if you’re using FL Studio, the project file type is .FLP. Similarly, if you’re using Ableton Live, the project file type is .ALS. Please note that we do not include VST-plugins in our product packs, so it’s essential to check whether the plugins specified in the product description match the ones you have.

6. I have a discount coupon, but it’s not working. What should I do?

– If your promo code is not working, try refreshing the page using “F5,” and the code should be accepted. Please note that each code has a specific lifetime, so make sure to check the expiration date before using it.

7. I’ve paid for a product, but I haven’t received the download link. What can I do?

– After successfully making a payment, you should receive a receipt and a download link on the email address you provided. If you haven’t received the download link, please check your spam folder as it might have landed there. Dedicated or private mail servers sometimes have problems with receiving download links and receipt bills, so it’s best to use public email servers such as GMAIL or YAHOO. If you still haven’t received the download link after 2 hours, please send an email to pr@coloverecordings.com with the subject “I can’t download”.

8. How can I get free bonus product skins for plugins?

– At COLOVE Recordings, we value our customers’ support and loyalty. To obtain our exclusive bonus skins, you must be our customer and have purchased products totaling the specified amount for each bonus item. For example, if the bonus requires purchases totaling between $30 to $50 USD, once you’ve met this threshold, you can request your bonus. Simply send us a request along with the email address you used for your store registration, and we’ll send you your bonus. We believe in rewarding our customers with unique designs as a token of our appreciation. Please Read full FAQ list about that.

We hope this FAQ has answered any questions you may have. If you require further assistance, please do not hesitate to contact our customer support team. Thank you for choosing our store!